ORDER INFORMATION
Q: Where does LOUIS VERDAD Online accept orders from?
A: We are able to accept orders within the 48 continental United States as well as Alaska and Hawaii.

ORDER CONFIRMATION
Q: How will I know if my order is confirmed?
A: If you provided a valid email address during the Checkout process, you will receive two emails after your order is placed. The first confirms the details of your order. The second email notifies you your order has shipped and contains your LOUIS VERDAD order tracking number.

Changes To Your Order
Q: Can I make changes to my online order?
A: Because we pride ourselves in processing your orders quickly and efficiently, once your order has been confirmed, we can no longer cancel or modify your order. Please see our return policy for additional information.

SHIPPING TIME ESTIMATES
Q: When is my order shipped?
A: Orders placed during regular business hours (Monday through Friday, 8:00 a.m. to 4:00 p.m. EST) are typically processed and shipped within one business day. Once an order has processed, delivery time depends on the chosen shipping method.

TRACKING YOUR ORDER
Q: How can I track the status of my order?
A: Your LOUIS VERDAD tracking number will be included in your shipment confirmation email. If you are registered at LOUIS VERDAD Online, simply Sign In with your Username and Password and go directly to the Order History section. Follow the link directly to the UPS site and enter your LOUIS VERDAD tracking number.
NOTE: It may take up to 24 hours before your tracking information is available online.


OUT-OF-STOCK ITEMS
Q: What if I place an order and LOUIS VERDAD doesn't have the item in stock?
A: While we make every effort to maintain an ample supply of our stock, occasionally we run out of certain items. Out-of-stock items will be removed from your original order total and a revised total will appear in your shipping confirmation email. Unfortunately, we are unable to accept back orders at this time.

FINDING AN ITEM
Q: How can I find an item I saw in a LOUIS VERDAD Retail Store?
A: If you need help locating a Retail Store item, please call 1-800-39-LOUIS VERDAD.

CARE INSTRUCTIONS
Q: How should I care for my LOUIS VERDAD products?
A: To fully enjoy your new LOUIS VERDAD products, make sure you read the item's label and follow the care instructions. Here are a few more tips for keeping your items looking their very best.

For Ribbed Knits: To maintain an item's original shape, wash it in cold water and dry flat. To shrink the item, wash in warm water and dry in hot air.

For Silk Screened Items: Wash items inside out, and lay flat to dry or dry using cool air. Use fabric softener to keep the items soft.

For Items Decorated With Rhinestones Or Glitter: Follow the same instructions for Silk Screened items.